Privacy Policy

Effective Date: March 22, 2026

This Privacy Policy explains how Eloca ("we," "our," or "us") collects, uses, and protects your information when you use our iOS application.

By using Eloca, you agree to the practices described in this policy.

  1. Data We Collect

We do not collect or store personal data like your name, email address, or IP address on our servers. All your personal information and progress is stored locally on your device.

However, certain information is collected automatically to provide the app's functionality:

Stored Locally on Your Device

  • Your name (optional, for personalization)

  • Progress data (XP, level, streaks, completed sessions)

  • Vocabulary words and idioms you save

  • Exercise and lesson completion history

  • App preferences and settings

  • Anonymous support ID (for customer service only)

Sent to Third-Party AI Services

  • Voice recordings - Sent to OpenAI (Whisper API) for transcription and to ElevenLabs for conversational AI practice

  • Conversation transcripts - Sent to OpenAI (GPT-4o-mini) for feedback analysis and coaching

  • Practice context - Scenario descriptions and session details sent with your audio for personalized feedback

Collected Automatically

  • Crash logs (via Apple's diagnostics tools)

  • Basic device information (device model, iOS version)

  • Anonymous usage analytics (only if you opt in)

  1. How We Use Your Data

We use this information to:

  • Provide AI-powered speech analysis and feedback

  • Enable conversational AI practice scenarios

  • Transcribe your voice practice sessions

  • Generate personalized coaching and improvement tips

  • Track your progress locally on your device

  • Diagnose bugs or crashes

  • Improve the app experience through anonymous analytics (only if you opt in)

  • Provide customer support when you contact us

We never sell your personal information or voice data to third parties.

  1. Third-Party AI Services

Eloca uses artificial intelligence to help you improve your communication skills. Your voice and practice data is processed by:

OpenAI

  • What we send: Voice recordings, conversation transcripts, practice session context

  • What they do: Transcribe audio (Whisper API) and generate feedback/coaching (GPT-4o-mini)

  • Data retention: OpenAI does not store your data beyond processing (zero retention policy for API usage)

  • Privacy: https://openai.com/privacy

ElevenLabs

  • What we send: Voice recordings, scenario context, conversation history

  • What they do: Power conversational AI for realistic practice scenarios

  • Privacy: https://elevenlabs.io/privacy

Important Notes

  • Voice data is sent only when you use voice features (scenarios, drills, exercises)

  • Text-only features (vocabulary, reading, lessons) do not send any data externally

  • You can use the app without voice features if you prefer not to share audio data

  • No data is sent without your explicit action (starting a practice session)

  1. Other Third-Party Services

We use the following services to operate the app:

Apple App Store & Analytics

  • Purpose: App distribution and basic usage insights

Free Dictionary API

  • Purpose: Word definitions for vocabulary feature (no personal data sent)

RevenueCat

  • Purpose: Subscription management and purchase validation

  • What we send: Anonymous user identifier, purchase receipts

  • Data retention: Per RevenueCat's privacy policy

  • Privacy: https://www.revenuecat.com/privacy

PostHog

  • Purpose: Optional app analytics to help us understand how the app is used and improve the experience

  • What we send: Anonymous usage events, screen views, feature interactions

  • When: Only if you opt in to analytics during onboarding or in Settings

  • You can opt out at any time in Settings → Privacy

  • Privacy: https://posthog.com/privacy

  1. No User Accounts

Eloca does not require account creation. Your progress is stored locally on your device. An anonymous identifier is used solely to manage your subscription status through RevenueCat. No personal information is linked to this identifier.

  1. Your Privacy Controls

Data Deletion To delete all your data:

  1. Delete the Eloca app from your device

  2. All local data (progress, vocabulary, preferences) is permanently removed

To request deletion of any voice data processed by our AI providers, contact us at: support@eloca.ai

Microphone Permission

  • Eloca requests microphone access only when you start a voice practice session

  • You can deny this permission and still use text-based features

  • You can change this permission anytime in iOS Settings → Privacy & Security → Microphone

Notification Permission

  • Eloca requests notification permission for optional practice reminders

  • You can deny this permission and still use all app features

  • You can change this permission anytime in iOS Settings → Notifications → Eloca

Analytics

  • Eloca offers optional analytics to help improve the app

  • You can opt in or out during onboarding

  • You can change this preference anytime in Settings → Privacy

  1. Children's Privacy

Eloca is rated 12+ on the App Store. We do not knowingly collect personal information from children under the age of 13. If we become aware of unintentional data collection from a child, we will delete it promptly.

  1. Data Security

We implement security measures to protect your data:

  • All data stored locally on your device is protected by iOS security

  • Voice data sent to AI services is encrypted in transit (HTTPS/TLS)

  • API keys are securely stored in the app

  • No passwords or sensitive credentials are collected

However, no internet service is 100% secure. We encourage you to protect your device with a passcode.

  1. AI-Generated Content & Analysis

Eloca uses AI to generate feedback, coaching advice, and conversational practice. This content is:

  • Generated automatically based on your voice and practice sessions

  • Intended for educational and skill improvement purposes only

  • Not a substitute for professional speech therapy or communication coaching

  • May occasionally contain errors or inaccuracies

  1. International Users

Our AI services (OpenAI and ElevenLabs) may process data in the United States and other countries. By using Eloca, you consent to the transfer and processing of your voice data in these locations, which may have different privacy laws than your country.

  1. UK GDPR & Legal Basis for Processing

For users in the United Kingdom and European Economic Area, our legal basis for processing your voice data is your explicit consent, given when you initiate a voice practice session. You may withdraw consent at any time by stopping use of voice features or deleting the app. As a UK-based service, we comply with the UK General Data Protection Regulation (UK GDPR).

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a new "Effective Date" at the top of this page. Continued use of the app after changes go into effect constitutes your acceptance of the updated policy.

Significant changes will be communicated through the app or via our website.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access information about what data is processed by AI services

  • Request deletion of voice data from third-party AI providers

  • Opt out of optional analytics at any time in Settings → Privacy

  • Opt out of optional features (voice practice, notifications)

  • Contact us with privacy concerns or questions

  1. Contact

If you have any questions about this policy or your data, reach out to us at:

Email: support@eloca.ai Website: eloca.ai